Last Updated: 4-Sep-2025

1. Introduction

Welcome to Family HVAC Service Inc. (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services in Hamilton, Ontario.

By accessing our services or website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:
Personal Information:
• Name
• Contact details (email, phone number, address)
• Property information (for HVAC installations, repairs, or maintenance)
• Payment details (for service transactions)

Non-Personal Information:
• Browser type and IP address
• Pages visited on our website
• Service history and preferences

3. How We Use Your Information

We use the collected information for:
• Providing HVAC services (installation, maintenance, repair, replacement)
• Processing payments and sending service confirmations
• Responding to customer inquiries and service requests
• Improving our website and customer experience
• Sending promotional offers or updates (you may opt out anytime)

4. Information Sharing & Disclosure

We do not sell or trade your personal information. We may share it only in these cases:
• With trusted service providers who assist in our business operations (under confidentiality agreements)
• If required by law (e.g., legal requests, court orders)
• To protect our rights, safety, or property

5. Data Security

We implement security measures to protect your information, including:
• Secure data storage
• Limited access to personal data
• Encryption for sensitive transactions

6. Your Rights

You have the right to:
• Access, correct, or delete your personal data (where permitted)
• Opt out of marketing communications
• Withdraw consent for data processing (where applicable)

7. Cookies & Tracking

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy periodically. Any changes will be posted here with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your data, contact us at:
Family HVAC Service Inc.
20 McMonies Dr, Hamilton, ON, Canada
+1 289-888-2566
familyhvac20@gmail.com